1. Your Rights as a California Resident
Under the CCPA and CPRA, California residents have the following rights:
- Right to Know: You have the right to request that we disclose what personal information we collect, use, disclose, and sell about you.
- Right to Delete: You have the right to request that we delete personal information we have collected from you, subject to certain exceptions.
- Right to Correct: You have the right to request that we correct inaccurate personal information we maintain about you.
- Right to Opt-Out of Sale/Sharing: You have the right to opt out of the sale or sharing of your personal information to third parties.
- Right to Limit Use of Sensitive Personal Information: You have the right to limit our use of sensitive personal information to certain purposes.
- Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA/CPRA rights.
- Right to Data Portability: You may request your personal information in a portable, readily usable format.
2. Categories of Personal Information We Collect
In the past 12 months, we have collected the following categories of personal information:
- Identifiers: Name, email address, phone number, IP address
- Personal Information (Cal. Civ. Code § 1798.80): Name, address, telephone number
- Geolocation Data: Zip code, approximate location based on IP
- Internet or Electronic Network Activity: Browsing history, search history, interactions with our Site
- Inferences: Profile information drawn from the above to reflect your preferences or characteristics
3. Sources of Personal Information
We collect personal information from:
- Directly from you when you submit forms or requests on our Site
- Automatically through cookies and tracking technologies when you use our Site
- Third-party data partners and advertising networks
- Service providers and contractors in our network
4. Business Purposes for Collecting Personal Information
We collect personal information for the following business purposes:
- Connecting you with home service professionals
- Providing and improving our services
- Marketing and advertising
- Analytics and research
- Legal compliance and fraud prevention
5. Sale and Sharing of Personal Information
We may sell or share certain categories of personal information with third parties, including advertising partners and service providers. In the past 12 months, we may have sold or shared:
- Identifiers (name, email, phone number) — shared with contractors and service partners
- Internet activity data — shared with advertising and analytics partners
- Geolocation data — shared with service partners to match local contractors
You have the right to opt out of the sale or sharing of your personal information. To exercise this right, visit our Do Not Sell or Share My Personal Information page.
6. Retention of Personal Information
We retain personal information for as long as necessary to fulfill the purposes for which it was collected, or as required by law. Typically, we retain contact and service request information for up to 3 years.
7. How to Exercise Your Rights
To exercise your rights under the CCPA/CPRA, you may:
- Submit a request via email to: [email protected]
- Visit our Do Not Sell or Share My Personal Information page
- Call us at: (800) 555-0100
We will respond to verifiable consumer requests within 45 days. We may need to verify your identity before processing your request. We will not charge a fee for processing your request unless it is excessive or repetitive.
8. Authorized Agent
You may designate an authorized agent to submit a request on your behalf. The authorized agent must provide written authorization signed by you, and we may require you to verify your identity directly.
9. Financial Incentives
We do not offer financial incentives in exchange for the retention or sale of personal information.
10. Contact for California Privacy Requests
homeowner.mobi — California Privacy Requests
Email: [email protected]
Phone: (800) 555-0100
Mailing Address: 123 Main Street, Suite 100, Los Angeles, CA 90001